Shipping policy
Swahili Shipping Policy
📍 Last Updated: 24.03.2025
Welcome to Swahili! We are committed to providing fast and reliable shipping worldwide. Below, you’ll find all the details about our shipping policy, including regions, estimated delivery times, and costs.
1. General Information
• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• Once shipped, you will receive a tracking number via email.
• We ship via DHL Express to ensure fast and secure delivery.
• Shipping costs depend on the weight and size of your order. For an accurate estimate, please use DHL’s official calculator or contact us.
2. Shipping by Region
📍 Bali & Indonesia
• Estimated Delivery Time: 1-3 business days
• Cost: Calculated individually based on package weight and size
🌏 Asia & Australia
• Estimated Delivery Time: 3-7 business days
• Estimated Cost: from €30 for a 1kg package
🇪🇺 Europe
• Estimated Delivery Time: 5-10 business days
• Estimated Cost: from €40 for a 1kg package
🇺🇸 USA
• Estimated Delivery Time: 5-10 business days
• Estimated Cost: from €50 for a 1kg package
💡 Note: These times are approximate. Delivery time may vary due to customs clearance in the destination country.
3. Customs Duties & Taxes
• For international orders, customs duties and taxes are the responsibility of the recipient, as per the regulations of the destination country.
• Swahili is not responsible for any customs delays.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number that can be checked on DHL’s website.
5. Returns & Delivery Issues
• If your order is delayed or lost, please contact us at swahiliwears@gmail.com.
• If your package arrives damaged, we recommend immediately contacting DHL and sending us photos of the damage.
📩 Contact Us
If you have any questions about shipping, email us at swahiliwears@gmail.com – we’ll be happy to help!